How to log work and travel time on the Job in the Zuper mobile app

In Zuper, the timelog feature allows technicians to log both travel and labor time to track the time spent on each job accurately. This ensures that all time entries, whether spent traveling or working on-site, are captured properly.
 1. Select the "Jobs" module from the top-left hamburger icon   . 

 

2. You will see a list of jobs assigned to you for the day. 
 

3. Click on the job you want to begin working on. 

4. When you begin traveling to the job site or for related tasks (e.g., picking up materials), click “On My Way” to log your travel time. 

Note: The job status will automatically update from Scheduled/New to On My Way. Please remember that the specific status may vary based on the job category's status configuration set by your organization. To learn more, see How to Configure a Job Status.

5. Click Start Navigation and select a navigation option such as Google Maps or so on. 
 

Note: Use the Edit icon to adjust the ETA if the GPS-provided time differs from your actual estimate. However, if you haven’t enabled the location, we recommend turning it on, or you can manually set the ETA. To do so, click “Set ETA” at the bottom of the page and specify the duration of time needed to reach the location.

6. Once you arrive at the job site or decide to stop traveling for any reason, click “Stop Travel” to end your travel time logging.  
 

7. When you're ready to begin working on the job, click “Start Job.” This will track your labor time and clock you in.

Note: The Job status will be updated automatically from On My Way to Started.  

7. If you need to pause work for any reason, click “Pause Job,” and you will have three options to choose from:           

             

1. Meal Break: Select this option when you take a break. Your break time will be logged separately. 
   
2. Material Needed: Select this option if you need materials or tools. It will stop your working time and allow you to log Travel time if you need to retrieve the materials. Alternatively, if you choose to wait for the materials, your working time will remain paused. 
   
3. Others: Use this option if there is another reason for pausing the job that doesn't fall under the above categories (e.g., unforeseen delays).  
   

Note: If you’re a primary technician, you can set the job to On Hold if it can’t proceed and needs to be paused. The job status will automatically be updated to On Hold. 

9. When you’re ready to continue, click “Resume Job” to restart your labor time tracking. 
             

10. Once you've finished your work, click “Clock Out” to stop all time logs for both travel and labor. 

                        

If the job is completed, the Primary Technician can update the job status to Completed. Note that If the selected status requires a job checklist update, complete the checklist linked to the job. 

 

Info: For Non-Primary Technicians assisting on the job, the process of logging time remains the same as described above. However, please note that Non-Primary Technicians do not have control over job statuses. The Primary Technician is responsible for managing the job workflow. While Non-Primary Technicians can log their travel and labor time, these actions will not affect their job status. For example, if you complete your work, the job will not automatically be marked as completed. Only your time will be clocked out, and the Primary Technician will need to update the job status. 

Action	Description	When to Update	Job Status	Update Type
Start Travel	Logs travel time to the job site or any related travel task.	Click when traveling to the job site or for any travel-related task (e.g., picking up materials).	On My Way	Automatic update
Stop Travel	Ends the travel time log.	Click when you arrive at the job site or stop traveling.	No Status Change	Manual Update
Start Job	Starts labor time tracking for work at the job site.	Click when you start working on your tasks.	Started	Automatic Update
Pause Job	Pauses labor time tracking. Select one of the following options:		On Hold (if applicable)	Optional (Set by User)
	Meal Break: Log your break time separately.	Select when taking a break to pause the work time.
	Material Needed: Pauses the job while waiting for materials.	Select if you need materials or need to travel for them.
	Others: Pause the job for any other.	Select for other interruptions or pauses.
	On Hold: Put it on Hold.	Use On Hold if the job cannot proceed due to an issue, break, or other external factors.
Resume Job	Resumes labor time after a pause.	Click when you resume work after a break or interruption.	Previous Status Restored	Manual Update
Clock Out	Ends both travel and labor time logs.	Click when you are done with the job and ready to log out.
Complete Job	Marks the job as complete and stops labor time tracking.	Click when you finish the job and are ready to mark it as complete.	Completed	Primary technician Update

Updating Job Status via the Update Status action button 

You can update the Job status directly from the “Update Status” button on the Job. The “Update Status” will be visible based on your access role. Please contact your account administrator if you do not see this button to get access.  

1. Open the Jobs module from the top-left hamburger menu. 

2. View your assigned jobs and select the relevant ones to open their details. 

3. On the job details page, click Update Status. 
 

4. Select the appropriate status to reflect the job's progress. 

5. Once you select a status, confirm the action if prompted. 

 Depending on your organization’s configuration, the system may automatically clock you in or out based on the selected status. You will also receive a friendly reminder to start the timer to ensure accurate time logs. 

      

 

If your organization has not configured automatic clock-in and clock-out statuses in the Settings > Organization Settings > Job Settings, Zuper will ask whether you’d like to Update Status or Start Timer and Update Status.

 

 

 
What happens when you update a job status? 

 Let us assume your organization has configured automatic clock-in and clock-out statuses. For example, the job status type “Started” is configured in the Automatic Clock-In, and the Job status types “Closed and Completed” are configured in the Automatic Clock-out. Below is an example to demonstrate how status updates can affect time tracking: 

Job Status	Action Taken	Effect
Started	You update the status to "Started."	- Automatically clocked in (starts tracking working time, if allowed).
On My Way	You update the status to "On My Way."	- Automatically starts tracking travel time (if allowed).
On Hold	You update the status to "On Hold."	- Automatically clocked out (if enabled).   - Time logs are finalized until the status changes again.
Completed	You update the status to "Completed."	- Automatically clocked out.   - Final time logs are recorded for the job.
Canceled	You update the status to "Canceled."	- Automatically clocked out.   - The job is marked as closed, and time logs are updated accordingly.

 

Viewing Timelog Summary on the Zuper mobile app

You can view a detailed breakdown of travel, labor, and break times associated with a job. This view helps see time spent at each job stage and clarifies the total time logged. 

1. Open the job details page for the desired job. 

2. Select the “View Timelog History” option. 
 

3. The Timelog Summary page will display: 

1. Total Time Logged: A consolidated summary of time spent on travel, labor, and breaks. 
   
2. Daily Breakdown: Detailed entries by day, showing specific activities and durations. 
   

            

 

FAQs

1. Why are logging travel time options not available at my job? 

      If your organization decides not to track or capture your travel time for this specific job category, you cannot log in your travel time. 

 

2. Why can't I edit the ETA for my job? 

      If you're unable to edit the ETA, it could be due to one of the following reasons: 

1. The specified service address may not be precise, or the geo-coordinates might be missing. 
   
2. Only the primary technician assigned to the job has the authority to edit the ETA. Non-primary technicians do not have the ability to make these changes. 
   

 3. Why am I clocked out automatically from the job? 

      This may have occurred because your primary technician put the job in a Cancelled or Closed state, thereby clocking out everyone. 

 

4. What should I do if my organization has multiple options for status (e.g., "On My Way")? 

      If your organization has multiple status options for the same status type, Zuper will present all the statuses for that type, allowing you to choose the one that best fits your situation. For example, if you’re updating the “On My Way” status and your organization has multiple options under this type, you can select the appropriate one from the list.  

5. How can I view the time log history on the job? 

      On the Job details page, locate and click the View timelog history. Now, you can view the entry summary of the time log. This section will show you a breakdown of all logged travel and labor time for that specific job. You can view the exact time spent on the job, differentiating between travel time, work time, and any breaks or pauses. 

 

6. How is break time handled when pausing a job? 
      When you pause the job for a meal break, the break time is recorded. However, if you pause for material needs or other reasons, that break is not logged and is not displayed in the summary.  

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