How to integrate and use Aircall with Zuper

How to integrate and use Aircall with Zuper

Aircall is a cloud-based phone system designed for businesses, particularly for sales and customer support teams based in Europe. It provides VoIP (Voice over Internet Protocol) services, enabling companies to manage calls, voicemails, and integrations with tools widely used in Europe, the USA, Canada, New Zealand, and Singapore.  With Aircall integration, the end customers in the back office can connect their cloud telephone to answer incoming and outgoing calls and send SMS directly from Zuper web app. 

Field mapping

We sync customers, users, and teams from Zuper to Aircall. 

                                      Zuper Field 
                                   Aircall Field 
                                        Users
                                      Users
                                     First Name
                                   First Name
                                     Last Name
                                   Last Name
                                     Email
                                   Email


                                     Teams
                                     Teams
                                    Team Name
                                   Team Name 


                                   Customers
                                    Customers
                                   First Name
                                  First Name
                                   Last Name
                                  Last Name
                                   Email 
                                  Emails                                   
                              Mobile Number, Home Number,                                                        Work Number
                                  Phone Numbers
                                   Organization
                                  Company Name






A. Setup Aircall account


1. Login to Aircall and Enter the "Email ID" and "Password" to sign in.


2. Click "Create or Port a number" to add a new number to Aircall.                            




B. How to connect Aircall with Zuper?

With our new Zuper-Aircall integration, you can connect your Aircall account to Zuper, automatically send outbound SMS, and make & receive calls through your Aircall number.


 
1. Open a new tab in your browser, and once you are logged in to your Zuper Account, click on your profile picture at the top right corner of the screen and click on "App Store."


2. Under the "Browse by Category," select the "Telephony, Video and SMS" option and choose "Aircall."

3. Click on the "Install Aircall" button.


NotesNote: The "Phone Call" option should be enabled for the customers.


Info
Navigation: Customers --> Edit Customer --> Notification Preferences



4. Click "Authorize" to access information from your Aircall account.


5. Update Zuper settings by configuring the following fields:

i) Zuper API Key (Mandatory)  -  Enter Zuper's API Key. (Click here: How to generate Zuper API Key).

 

ii) Sync Customer (Mandatory): Choose "Yes" to enable the sync of Zuper's customer module with Aircall. Choose "No" to disable the sync.  

 

iii) Sync Team (Mandatory): Choose "Yes" to enable the sync of Zuper's team module with Aircall. Choose "No" to disable the sync.  

  

iv) Sync User (Mandatory)): Choose "Yes" to enable the sync of Zuper's user module with Aircall. Choose "No" to disable the sync.  

 

v) Aircall from Number: Enter the 10-digit Aircall number from which you wish to send outbound SMS. This number should be SMS enabled and registered in the respective country where it is intended, such as A2P10DLC registration in the US. 


Click the "Update" button to save Aircall settings. 


 

 C. How does Zuper–Aircall Integration work?

 Call:

 1. You can log in to Aircall by clicking on the "Sign in" option on the right bottom popup widget. 


 


Notes
Note: Aircall widget is not impacted or refreshed when navigating to other Zuper pages. 

2. Choose the number from your available Aircall numbers in your account. You efficiently use the "Aircall" dial pad to make outgoing calls to your customers. 



3. After logging and choosing the number from Dialer, you can make and receive calls.



InfoTo enable Aircall integration on your account, kindly contact our Support Team at support@zuper.co.      

SMS:

1. Whenever new notifications need to be sent to the Customer, the alerts are sent as SMS and call via Aircall integration.

Select the “Customer” module from the left panel and choose the Customer you want to notify. 



NotesNavigation: Customers --> Edit Customer --> Notification Preferences.


2. Under “More Actions,” select the “Send Email / SMS” option from the top right corner.

3. Send SMS by configuring the following fields:

  1. Contact Via (Mandatory Field) – Select the “SMS” option to send the notification.
  2. Contact Number (Mandatory Field) – Select the “Contact Number” for which you want to send the notification.
  3. SMS Body (Mandatory Field) – Enter the notification message here.
  4. Available Components – Choose the relevant components for which the notification is applicable. 



With the cloud-based integration of Zuper - Aircall, the back office customer team efficiently solves customer queries with messages, makes outgoing calls, and attends incoming calls.


D. How to Uninstall Aircall from Zuper? 


1. Open a new tab in your browser, and once you are logged in to your Zuper Account, click on your profile picture at the top right corner of the screen and click on "App Store."


2. Under the "Browse by Category," select the "Telephony, Video and SMS" option and choose "Aircall."

3. Click on the "Uninstall App" button.


4. Aircall is uninstalled successfully.


SMS notifications are also a great way to inform users of the latest job updates. With this one-way integration, data flows from Zuper to Aircall SMS and notifies the Customer as an SMS.



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