HubSpot Sync History

Customers who use the HubSpot integration to create jobs from Zuper to HubSpot sometimes encounter errors. The Sync history feature allows you to troubleshoot these issues.

To help troubleshoot Zuper-HubSpot sync issues, Zuper provides a sync history log of the Jobs and Projects module that tracks data transfers between the two systems Jobs and Projects. This allows you to determine the root cause of errors, resolve them, and resync for smooth integration. 

Sync History

1. Select the “Settings” module from the left navigation menu. Under the "Other Settings," select the "Sync Activity."

2. The "Sync History" list page appears.

2.1. Sync UID - The unique ID identifying the sync between Zuper and HubSpot.

2.2. Module Name - The module's name where the sync happened.

2.3. Record ID/Name - The exact module record ID or Name with the hyperlink.

2.4. Application Name - The name of the integrated application.

2.5. Type of Sync—The sync type of the integration can be actions such as Create, Update, and Delete.

2.6. Status - The sync status is shown - Started, Success, or Error status is displayed.

Click a record ID/name to view details. The current sync status of the HubSpot integration and the destination record ID are displayed.

3. The sync will happen and be completed in a few seconds. The sync has been successfully completed. To acknowledge and dismiss the error, click the "Acknowledge" button.

We created this feature to provide visibility into sync errors for our customer to identify issues, allowing for corrective actions and manual resync when necessary.