How to void / rollback a payment transaction of Invoices?
Navigation: Accounting --> Invoices --> Payment History --> Void TransactionThe invoices
that have the payment transaction already successful but got the payment twice
or failed transaction that takes more time and the transactions can be set
void.
1. Under the “Accounting” module, choose the “Invoices”
module from the left panel and select the “Invoice” for which you want to void the transaction.
2. Under the
“Payment
History” section from the bottom right, select the “Void
Transaction” option to vacate the transaction already carried out.
3. Press “Yes” to confirm the void transaction. (The
refund should be processed manually).
Note: The payment transactions can be void
from the “Payments” module.
The transactions are easily set void from the back office for failed transactions or payment transactions where the double charges happened.