How to update the job status in the Zuper mobile app?

Updating job status is necessary to record the job flow and completion of the service. 

Job statuses serve as intermediate checkpoints within a job that can be updated by field technicians and other stakeholders, such as administrators, dispatchers, and supervisors. This helps in understanding the current stage of a job.

These job statuses can be customized to launch a checklist that must be completed before the job moves on to the next step. Alternatively, they can be used to send a custom notification once the job reaches a specific status.

Note: The "Change status" button is visible based on your access role. If you do not see this icon, please contact your account administrator to get access.

1. Select the "Jobs" module from the top-left hamburger icon .

 

Tab:

2. Select the “Job” for which you want to update the status.

Mobile:

Tab:

3. Click the “Change Status” button.

 

4. Choose the status to modify. The status should be selected based on the current stage of the job.

   

 

Note: A pop-up will appear, allowing you to enter checklist details based on the chosen status. 

Note: The "Update Status" button is visible based on your access role. If you do not see this icon, please contact your account administrator to get access.

5. Enter the checklist details to update the status and estimated time details. Click the "Submit" button. 

6. From the pop-up that appears, select the "Estimated Time of Arrival"(ETA) in minutes. Click the "Update" button after choosing the ETA. 

7. The job status is updated successfully. Click the "Navigate" button to view and reach the customer’s location using the map option. 

8. By using the “Navigate” button, you can view the customer's location.

Tab:

Updating job statuses is crucial for managing jobs efficiently, as it allows technicians to be allocated to the next job in the queue. This ensures that the service process flows smoothly.

• Related Articles

• How to create a new job in the Zuper mobile app

  Jobs are a critical part of field service operations. They involve step-by-step job creation and completion, providing significant relief for end users through on-time service. The Zuper mobile app makes it easy to create a new job. 1. Select the ...

• How to create a Job on the Zuper Mobile app?

  Jobs are the heart of the Zuper Mobile App. It is the core of all field service operations. In Zuper Mobile App, you can create a new job. Create a new Job: 1. Select the "Jobs" module from the top-left hamburger icon . 2. Select the "+“ icon from ...

• How to update the status of the Job on the Zuper Mobile app?

  The job status updation is critical for you to record the job flow and completion of the service.  1. Select the "Jobs" module from the top-left hamburger icon . 2. Under the "Status" section, select the "Update Job Status" to modify the status. The ...

• How to update the status of the Job on the Zuper iOS Mobile App?

  The job status updation is critical for you to record the job flow and completion of the service.  1. Select the "Jobs" module from the top-left hamburger icon  2. The job details page will be displayed, select the "Status" section, and choose ...

• How to create and manage a non-job event in Zuper

  A non-job event refers to any activity that a field technician or other employees engage in that is not directly related to a specific job or work order. Creating these event(s) informs dispatchers that the technician is unavailable for job ...