How to integrate and use MessageBird with Zuper?

With the help of our Zuper-MessageBird Integration, the SMS notification for the Customer regarding any pending items is possible. 

How to connect your MessageBird with Zuper?

1. Open a new tab in your browser and once you are logged in to your Zuper Account, click on your Profile Picture on the top right corner of the screen & click on “App Store.”

2. Under the “Browse by Category,” select the “Telephony, Video & SMS” option and choose “MessageBird.”

3. Click on the “Install MessageBird” button.

Note: With Zuper and MessageBird tabs open, you can switch between the tabs for integration.

Note: Kindly note that SMS or Text messages should be enabled for the end users. 

4. Switch to the MessageBird tab on your browser and log in to your MessageBird account.

You need a MessageBird access key from the MessageBird home page, and using the copy button, copy the access key.

5. Use all the copied information from the above steps: MessageBird under “Update MessageBird Settings.”

Update SMS Settings by configuring the following fields:

   a.      MessageBird Access Key (Mandatory Field) – You will get the MessageBird Access key from step 4. Enter the same here.

   b.      MessageBird Originator (Mandatory Field) – Enter the name by which the SMS is sent to the Customer.

 Select the “Update” button to complete the integration of Zuper with MessageBird. 

How does Zuper – MessageBird Integration work?

1. Whenever new notifications need to be sent to the Customer, the alerts are sent as SMS via MessageBird integration. 

Select the “Customer” module from the left panel and choose the Customer for whom you want to send the notification. 

Customers --> Existing Customer or New Customer

2. Under “More Actions,” from the top right corner, select the “Send Email / SMS” option.

Send SMS by entering the following fields:

 a. Contact Via (Mandatory Field) – Select the “SMS” option to send the notification.

 b. Contact Number (Mandatory Field) – Select the “Contact Number” for which you want to send the notification. 

 c. SMS Body (Mandatory Field) – Enter the notification message here.

 

 d. Available Components – Choose the relevant components for which the notification is applicable. 

​

Select the “Send” button to send SMS from Zuper via Infobip.

Instead of email alerts, which require constant internet access, SMS notifications are also a great way to keep the user updated on the actions happening inside the Customer’s module. With this one-way integration, data flow from Zuper to MessageBird and notifies the Customer as an SMS. 

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