With the help of our Zuper-MessageBird Integration, the SMS
notification for the Customer regarding any pending items is possible.
How to connect your MessageBird with Zuper?
1. Open a new tab in your browser and once you are logged in to your Zuper Account, click on your
Profile Picture on the top right corner of the screen & click on “App
Store.”
2. Under the “Browse
by Category,” select the “Telephony, Video & SMS” option and
choose “MessageBird.”
3. Click on the “Install MessageBird” button.
Note: With Zuper
and MessageBird tabs open, you can switch between the tabs for integration.
Note: Kindly
note that SMS or Text messages should be enabled for the end users. 4. Switch to the MessageBird tab on your browser and log in to your
MessageBird account.
You need a MessageBird
access key from the MessageBird home page,
and using the copy button, copy the access key.
5. Use all the copied information from the above steps: MessageBird under “Update MessageBird Settings.”
Update
SMS Settings by configuring the following fields:
a. MessageBird Access Key (Mandatory Field) – You will get the MessageBird Access key from step 4.
Enter the same here.
b. MessageBird
Originator (Mandatory Field) – Enter the
name by which the SMS is sent to the Customer.
Select
the “Update” button to complete the integration of Zuper with MessageBird.
How does Zuper – MessageBird Integration work?
1. Whenever new notifications need to be sent to the Customer,
the alerts are sent as SMS via MessageBird integration.
Select the “Customer” module from the left panel and
choose the Customer for whom you want to send the notification.
Customers --> Existing Customer or
New Customer
2. Under “More
Actions,” from the top
right corner, select the “Send Email / SMS” option.
Send SMS by entering the following fields:
a. Contact Via (Mandatory Field) – Select the “SMS” option to send the notification.
b. Contact Number (Mandatory Field) – Select the “Contact Number” for which you want to send the notification.
c. SMS Body (Mandatory Field) – Enter the notification message here.
d. Available Components – Choose the relevant components for which the notification is applicable.
Select the “Send” button to send SMS from Zuper via Infobip.
Instead of email alerts, which
require constant internet access, SMS notifications are also a great way to
keep the user updated on the actions happening inside the Customer’s module.
With this one-way integration, data flow from Zuper to MessageBird and notifies
the Customer as an SMS.