With the help of our Zuper-Infobip Integration, business
owners can send SMS notifications to their customers with regular updates and
reminders for their requested work orders.
Click on
your Profile Picture on the top right corner of the screen & select the “App
Store.”
2. Under the “Browse
by Category,” select the “Telephony, Video & SMS” option and
choose “Infobip.”
3. Click on the “Install Infobip” button.
3. Use
all the copied information from the above steps: I) Infobip API Key and
Infobip API Key URL under “Update Infobip Settings.”
Update
SMS Settings by configuring the following fields:
a. Infobip API Key (Mandatory Field) – You will get the Infobip API key from step 4. Enter the
same here.
b. Infobip
Base URL (Mandatory Field) – You will
get the Infobip Base URL from step 4. Enter the same here.
Select
the “Update” button to complete the integration of Zuper with Infobip.
How does Zuper – Infobip Integration work?
1. Whenever new notifications need to be sent to the
Customer, the alerts are sent as SMS via Infobip integration.
Note: The Zuper-Infobip
integration supports only US and
Singapore phone numbers. Select the “Customer” module from the left panel and
choose the Customer for whom you want to send the notification.
Navigation: Customer --> New Customer / Edit Customer
2. Under “More Actions,” from the top right corner, select the “Send Email / SMS” option.
3. Send
SMS by entering the following fields:
a. Contact Via (Mandatory Field) – Select the “SMS” option to send the notification.
b. Contact
Number (Mandatory Field) – Select the “Contact Number” for
which you want to send the notification.
c. SMS Body (Mandatory Field) –
Enter the notification message here.
d. Available
Components – Choose the relevant components for which the notification is
applicable.
Select the
“Send” button to send SMS from Zuper via Infobip.
SMS notifications are a great way
to keep your customers updated regarding their service requests.