Common QuickBooks Online Errors

Common QuickBooks Online Errors

The most common QuickBooks online errors are listed out here. We came with the errors along with the resolution for each. If you are not finding any errors listed, kindly reach out to support@zuper.co 

Unsupported Operation Error | Error Code : 500

The unsupported operation occurs when the plan chosen on Zuper is not subscribed by that user in QuickBooks.


 Solution: Please contact Zuper support - support@zuper.co to resolve this issue.

Duplicate Object Error | Error Code : 630

There’s already an object with some properties (For example, duplicate reference IDs). This violates the unique constraint of the object.
Solution: Object with the same properties already exists. Please modify the object and retry sync.

Invalid Email Address Format Error | Error Code : 2210

The field XX is an invalid email format. This error usually occurs when the customer email specified is in an incorrect format for email.

Solution: Please modify the email to be in the correct format and retry sync.

Stale Object Error | Error Code : 5010

The requested update is for a stale object.
Solution: Please contact Zuper support - support@zuper.co to resolve this issue.

Business Validation Error | Error Code : 6000


This error occurs when a business validation rule fails in Quickbooks. This includes Tax Rate & Agency issues, currency mismatch and missing required fields. Review the error message for the cause of the issue. 
Modify/Update the relevant field value. Eg. Tax Rate. 

Duplicate Document Error | Error Code : 6140

The specific document number is already in use. Usually this error occurs when the specified Invoice number is already in use in Quickbooks.
Please specify a different number for the invoice and retry sync.

Duplicate Name Exists Error | Error Code : 6240

This error occurs when the specified customer name already exists in Quickbooks. The customer ID is: XXX. The specific document name is already in use. 
Please modify the customer Display name and retry sync.

Rest of all other Error Codes

For all other error codes not mentioned here:

Please contact Zuper support - support@zuper.co to resolve this issue.

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