Common QuickBooks Online Errors
The most common QuickBooks Online errors are listed out here. We came with the errors along with the resolution for each. If you are not finding any errors listed, kindly reach out to support@zuper.co
Unsupported Operation Error | Error Code : 500
The unsupported operation occurs when the plan chosen on Zuper is not subscribed by that user in QuickBooks.
Solution: Please contact Zuper support - support@zuper.co to resolve this issue.
Duplicate Object Error | Error Code : 630
There’s already an object with some properties (For example, duplicate reference IDs). This violates the unique constraint of the object.
Solution: Object with the same properties already exists. Please modify the object and retry sync.
Invalid Email Address Format Error | Error Code : 2210
The field XX is an invalid email format. This error usually occurs when the customer email specified is in an incorrect format for email.
Solution: Please modify the email to be in the correct format and retry sync.
Stale Object Error | Error Code : 5010
The requested update is for a stale object.
Business Validation Error | Error Code : 6000
This error occurs when a business validation rule fails in QuickBooks. This includes Tax Rate & Agency issues, currency mismatch, and missing required fields. Review the error message for the cause of the issue.
Modify/Update the relevant field value. Eg. Tax Rate.
Duplicate Document Error | Error Code : 6140
The specific document number is already in use. Usually this error occurs when the specified Invoice number is already in use in QuickBooks.
Please specify a different number for the invoice and retry sync.
Duplicate Name Exists Error | Error Code : 6240
This error occurs when the specified customer name already exists in QuickBooks. The customer ID is: XXX. The specific document name is already in use.
Please modify the customer Display name and retry sync.
Invalid Reference ID Error | Error Code: 2500
This error occurs when a line item in a transaction is set up with the same name as a master record such as a product category.
Please modify the item name and retry sync.
Rest of all other Error Codes
For all other error codes not mentioned here: